Site-Based Facilitated Program Coordinator

POSITION PURPOSE

The Site Based Facilitated Program Coordinator is responsible for providing comprehensive enrollment and matching support to all organization volunteers, youth, families, and key collaborators in support of achieving organization goals. This position will coordinate and facilitate site-based mentoring programs at multiple sites and acts as liaison with site-based contacts to ensure effective implementation of programs and coordination of all site-specific needs. Additionally, this position is responsible for building and maintaining positive relationships with partner corporations and school administration and personnel to ensure efficient program enrollment and participation in alignment with BBBS Standards of Practice and Service Delivery Model. As a 
member of the BBBS Team, this position is also responsible for supporting and directly contributing to the organization’s growth and culture of collaborative leadership. 

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ESSENTIAL DUTIES & RESPONSIBILITIES 

1. Enrollment & Matching (20%)

- Recruit and coordinate volunteer and child enrollments for facilitated programs to ensure each site meets or exceeds annual match goals.
- Review and follow up on references to complete the assessment process.
- Identify and eliminate barriers to enrollment.
- Assess volunteer and child information to make high-quality match recommendations and facilitate match meetings.

2. Match Support & Coaching (35%)

- Provide ongoing support and coaching to volunteers, children, parents, and other key stakeholders involved in the match.
- Continually assess match relationships through thorough, timely two-way match support conversations, focusing on child safety, volunteer training, match development, youth development, satisfaction, and problem resolution.
- Develop strategic interventions to strengthen and grow match relationships.
- Maintain a regular contact schedule with all parties involved in the match.
- Address and resolve potential problems that impede healthy match development.
- Provide cross-over support to community programs as available and based on the time of year to ensure a balanced organizational caseload

relationships.

3. Program Coordination/Facilitation (35%)

- Plan and facilitate weekly programs for site-based matches, ensuring engaging and meaningful activities that promote positive youth development.
- Plan and facilitate a summer program for all site-based matches to ensure opportunities for additional engagement and growth.
- Coordinate logistics and activities for the summer program, ensuring alignment with the program’s goals.

4. Program Development & Engagement (10%)
- Assist with development of yearly curriculum.
- Implement curriculum and activities that support the program’s youth outcome goals.
- Build and maintain relationships with site-based contacts, and partners.
- Offer innovative program ideas and solutions to engage participants.

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ADDITIONAL POSITION RESPONSIBILTIES

- Assist with new staff/intern training
- Lead the weekly execution of multiple site programs with preparation of snack, supplies, backup plan, and site binder.
- Monitor match length and milestones progress to help the agency to meet match length goals/retention rate goals.
- Represent BBBS in partnering school and community events throughout the year.
- Contribute to a positive, engaged, and collaborative agency culture.
- Document and share stories of impact by highlighting meaningful moments and outcomes from match relationships, particularly those that reflect positive youth development, strong mentor mentee connections, or long-term success.
- Coordinate games, prizes, and school supply/backpack distribution for the annual agency picnic as part of the program team’s event responsibilities.

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QUALIFICATIONS

- Bachelor’s degree required in human services, social work, psychology, education, or a related field.
- Three years’ experience in case-management or human services field preferred

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CRITICAL SKILLS & KNOWLEDGE

- Excellent organizational and written/oral communication skills required.
- Strong ability to build relationships with mentors, mentees, staff, and community partners.
- Ability to facilitate group activities for mentors and mentees or a willingness to learn the skill set to facilitate a group.
- Demonstrated ability to work independently and as a team player.
- Flexibility, accuracy, and attention to detail in a fast-paced environment.
- Demonstrated ability to meet deadlines and manage multiple projects at once.
- Experience using Microsoft Office (Outlook, Word, Excel) or a willingness to learn.
- Ability to identify, develop and utilize available community services and resources to benefit staff and agency.
- Ability to work with diverse populations and collaborate effectively in a team-oriented environment.
- Basic understanding of trauma-informed practices, or a commitment to developing this knowledge.

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OTHER REQUIREMENTS

- Must have a valid driver’s license and the ability to travel within the community throughout the workday with full time access to a automobile and automobile insurance in the amount required by the state of Wisconsin.
- This position is expected to participate in BBBS signature fundraisers, agency events, and community engagement activities. Some nights and weekend hours will be required to effectively perform in this position.
- Ability to effectively communicate the Big Brothers Big Sisters mission to youth and volunteers in a way that fosters understanding, connection, and alignment with the program’s vision and values

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COMPENSATION:

The compensation for this Full-Time position (40 hours/week) is competitive pay commensurate with experience. Benefits include health insurance, dental insurance, vacation, holidays, wellness days, 401k retirement account and an Employee Assistance Plan.

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To Apply:

DEADLINE TO APPLY: August 21, 2026           

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Send resume and cover letter to Kathryn Johann, Program Director, at kjohann@bbbsecw.org

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Big Brothers Big Sisters is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability, or veteran status.

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The above statements reflect the general duties, responsibilities and competencies considered necessary to successfully perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the requirements of the position. Big Brothers Big Sisters may change the specific job duties with or without prior notice based on the needs of the organization.